Refund policy

Return Goods Policy

If you are dissatisfied with our product within 30 days of purchase, we will refund your purchase (less shipping and sales tax). To initiate a return, the product must be in its original packaging and accompanied by a Returned Goods Authorization (RGA) number, which can be obtained by contacting our Customer Service Department at support@trureleaf.com.

Please note that customers are responsible for the shipping costs when sending the product back to us. Returns must be shipped via FedEx, UPS, or US Priority Mail to ensure tracking.

TRU-Releaf

Phone: 800-838-3674
Mon-Fri, 8:30am – 5pm, Eastern Time
Email: support@trureleaf.com.

The following information is needed to request authorization:

  • Reason for return
  • Date of purchase
  • Copy of Invoice
  • Product Description

All Returns Must Be Shipped To:

Tru-Releaf™ – Returns Processing
PO Box 620401
Middleton, WI 53562-0401
800-838-3674